International UnTracked Updates

Afghanistan – On Suspension
Start date: 9 August 2021
End date: Ongoing
Incident: No available route

Original Incident
There is currently no route to Afghanistan as carriers have cancelled flights since Monday 16th August 2021.

Canada
Start date: 24 September 2025
Latest update: 26 November 2025
End date: To be advised
Incident: Strike

Canada Post have informed us that an agreement in principle has been reached with the Canadian Union of Postal Workers (CUPW).

Whilst this is progressing and as the parties work to finalize the agreements for signing all parties have agreed to suspend all strike activity.

Columbia
Start date: 15 February 2025
Latest update: 13 March 2025
End date: To be advised
Incident: Handover Delays 

There are currently delays locally in Columbia due to an ongoing handover issue in the country with no end date at present. We will update once the situation improves.

Cuba
Start date: 17 October 2025
Latest update: 7 November 2025
End date: Ongoing
Incident: Hurricane Melissa

Cuban Post have reported that following Hurricane Melissa, which recently struck the eastern provinces of Cuba there will be delays to services in the provinces of Las Tunas, Santiago de Cuba, Holguín and Guantánamo until further notice.

Democratic Republic of Congo
Start date: 1 March 2025
Latest update: 18 March 2025
End date: To be advised
Incident: Armed Conflict

The Democratic Republic of Congo Post have informed us that due to the ongoing conflict in the east of the country, postal operations are severely disrupted with North Kivu, South Kivu and Ituri impacted.

Mail movement is severely impacted and this has led to considerable delays. The post have implemented temporary suspensions in the processing of all mail while it is actively exploring alternative solutions.

Israel
Start date: 13 June 2025
Latest Update: 1 July 2025
End date: Ongoing
Incident: Security Situation

Due to the current situation customers sending items to Israel are likely to experience delays. We will provide further updates as the situation develops.

Jamaica
Start date: 17 October 2025
Latest update: 1 December 2025
End date: To be advised
Incident: Hurricane Melissa

Jamaica Post have informed us that while it remains in a recovery phase following the passage of Hurricane Melissa it has resumed the acceptance and processing of international and domestic mail services.

However, delays are still to be expected as there has been severe damage to road infrastructure and telecommunication services.

Jordan
Start date: 13 June 2025
Latest update: 25 June 2025
End date: To be advised
Incident: Middle Eastern Region

Please note that due to the current situation in the region we are still accepting items however customers should anticipate delays.

Nepal
Start date: 2 September 2025
Latest update: 16 September 2025
End date: To be advised
Incident: Civil Unrest

Nepal Post have informed us that nationwide protests held on the 7 and 8 September 2025 have resulted in severe damage to infrastructure across the country. Many government entities, including Post have been affected.

Subsequently the Post office has suspended postal operations and are currently in the process of gradually restoring their operation.

Although normal conditions have not yet been fully restored, some services are now being provided from Kathmandu and other post offices across the country with limited resources, and using temporarily established facilities as the current situation demands.

As a result, delays are likely until normal conditions resume.

Philippines
Start date: 20 September 2025
Latest update: 11 November 2025
End date: To be advised
Incident: Typhoon Opong / Earthquake / Typhoon Fung Wong

PhilPost have provided an update on the ongoing impact of Typhoon Opong, which made landfall in Eastern Samar on the 25 September 2025. The typhoon has affected several regions across the country and as a result, postal services in the affected areas are still facing delays in mail collection, processing and delivery until further notice.

The affected areas are:-
Antique, Oriental Mindoro, Iloilo, Samar, Bicol, Biliran Negros Occidental, Aklan, Masbate, Zamboanga City, and Northern Cebu. The entire Eastern, Central and Western Visayas regions and the city of Baguio

Earthquake
PhilPost has informed us that a 6.9 magnitude earthquake impacted the CEBU province on the 30th September. A 7.6 magnitude earthquake then struck the province of Davao Oriental on the 10 October 2025.

As a result, damage to various facilities and infrastructure in the region has been reported and may result win postal service delays in in the region..

Portugal
Start date: 22 July 2025
Latest update: 28 Aug 2025
End date: To be advised
Incident: Strike

Portugal Post have informed us that Menzies, the company who provide local ground handling services have announced strike action at Portugal’s mainland airport. Schedule as follows:
December: 5–8, 12–15 and 19–2 January 2026.

As a result, disruption to outbound mail services is to be expected during and immediately after the strike dates.

Somalia – On Suspension
No service since October 1991.

Sudan
Start date: 5th July 2023
Affecting Postings: 12th April 2023
End date: Ongoing
Incident: Service Suspension

Restrictions on this route continue to be challenging owing to civil unrest in the country and as a result a full service suspension is now in place. Any items currently held in OEs are expected to be returned to sender.

Sri Lanka
Start date: 19 November 2025
Latest update: 3 December 2025
End date: Ongoing
Incident: Severe Weather

Sri Lankan Post have informed us that it has partially resumed mail operations as of the 1 December 2025, whilst the impact of the extreme weather conditions and landslide alerts remain in effect.

Mail arriving at the airmail unit is now being processed. However many roads are still blocked and some of the highly affected areas have yet to be reached.

As a result delays are still likely to be observed.

Syria – On Suspension
No service since December 2012.

Thailand
Start date: 3 November 2025
Latest update: 5 December 2025
End date: To be advised
Incident: Flooding 

Thai Post have informed us that services have now resumed in most areas following heavy rains in the northern and upper central parts of Thailand with the exception of the Ayutthaya province (13XXX) and Songkhla province (90XXX), where some delays are still expected.

Yemen – Long Term Suspension
No service since March 2015.