Our high-quality track and trace tools are available for accurate, up-to-the-minute tracking. Mail, parcels and pallets are instantly when you take advantage of our track and trace service.
We handle over a billion items of mail per year and are leading experts in the world of mail and parcel distribution. Get in touch with us today to start using our brilliant mail handling services, including superb track and trace tools that make the mail of complex supply chains simple.
By using The Delivery Group you get access to software, which will help you to do the following:
Track Worldwide
With smart labelling, you can We are the perfect option for a savvy global business, as you can keep an eye on all of your mail as it works its way across the globe. Keep complete visibility for your shipments in multiple countries and view them during transit.
Manage Pickups
Our track and trace tools help you manage your regular pickups of mail.
You can also handle claims for returning items, all in one easy and convenient location.
Access from a computer or a phone for complete flexibility.
Provide Customer Service
Our track and trace software will give you the chance to look after your customer base, with chat features and other helpful customer relationship management facilities. Keep your customers happy and informed.
Additional Benefits:
- Schedule reports: You can easily find all the details you need with our technology. Keep an eye on everything in transit, monitor for any incoming queries and look at the delivery attempts of all your items at a glance.
- Book collections: Keep your favourite mail and parcel carriers available on-demand. Our system makes booking an impromptu collection with The delivery group easy to do.
- Respond to queries: Our track and trace allows you to easily respond in real-time to any customer questions. Find the status of their order, its location and estimate a delivery time on the fly for ultra-fast management of the customer journey. This is further supported by our UK based customer service team.
