The Delivery Group can help your customer service team resolve any issues with speed. We can identify and delegate all carrier exceptions, prioritise parcel exceptions, and consolidate tracking info from a number of sources into a single, streamlined system.
If your team has to deal with a large volume of calls in a system that isn’t fully optimised, this can have an impact on your customer service and your business as a whole. That’s where we can help.
The Benefits of Our Customer Service System to Your Business
With our dedicated Customer service team at The Delivery Group, you get an unbeatable set of benefits that will take your customer service team to the next level:
- Minimise the negative impact of delivery exceptions with our early spotting system that can identify issues before they cause major problems. This helps prevent the knock-on effect that small issues can have as they snowball into larger headaches.
- Allow for the enhanced productivity of your customer service team as delivery problems are solved with speed and ease. You’ll see your team boost the number of calls they can take and issues they can solve with our customer service system.
- Safeguard your bottom line by greatly reducing the number of parcels which are delayed or lost. The customer service system from The Delivery Group means your customer service team will operate more cost-effectively.
- Watch your customer satisfaction rate increase with a greater amount of first-time delivery successes. Customer satisfaction is integral to the growth of your business. Our system makes it easy to boost the reputation of your delivery service.
A Customer Service System Built by Experts
Our state-of-the-art customer service
Our customer approach is built by people who understand the unique needs of the parcel management business. We know the importance of customer service in the successful continuation of your business and the impact that poor customer service can have.
We are able to integrate our system into your existing system, which means you don’t have to go through a host of infrastructure upheavals. We know the knock-on effect changing your IT or phone system can have. That’s why we’ve made our customer service system as seamless as possible. Our superior online tracking service can handle all queries across your existing parcel carriers: all they need is a connection.
